SHIPPING & DELIVERY
Orders are only processed once they have been confirmed via a phone call (typically the call is made within 24 hours of the order being received). Processing time is normally 24 to 48 hours depending on order queue.
For orders above 1 KG, additional charges will be applied.
Standard Shipping
We ship using COD (Cash On Delivery) to virtually all locations within Pakistan. Orders above Rs. 10,000 may only be processed with advance payment (bank deposit or other methods) of a minimum amount of 50% or more (depending on order size). Standard Delivery within Pakistan takes 3-4 days after the order has shipped.
WHOLESALE ORDERS
Free delivery is NOT available on wholesale items. If your order is a combination of regular items and wholesale items, the free shipping will be valid on the regular items if the product amount of regular items exceeds Rs. 2,000. The shipping charges for wholesale items will be calculated and charged separately. Delivery charges for wholesale items are calculated after the order is placed and you will be notified during the confirmation call regarding the exact amount or best estimate available to us at the time.
REASONS FOR SHIPMENT DELAYS
Incorrect address has been entered in the shipping details when placing the order.
Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders, and this may delay shipping.
Payment in advance is not yet verified (for orders where payment is made via bank deposit, Jazzcash or other advance payment options).
If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.