100% AUTHENTIC GUARANTEE
We only sell 100% authentic and genuine products or your money back. Shop with peace of mind knowing we’re authorized dealer for all the brands that we carry.

100% Genuine Products and Satisfaction Guaranteed

We are so certain that you will be completely satisfied with our service and products, that we offer an unconditional money back GUARANTEE (not applicable on wholesale orders or clearance sale items).

Simply try our products and services. If you are not completely satisfied for any reason, return the products to us anytime in the original condition for exchange with a replacement or different product or get a 100% refund of the original product price.

ALWAYS FREE RETURNS

At Hyperstar, customer satisfaction is our top priority!. If you feel that the product you receive is damaged in any way or if you are not 100% thrilled with the item(s) received, please contact us immediately at order@hyperstar.pk or 03214117416 to request a RMA (Return Merchandise Authorization). Return requests can also be initiated within “My Accounts” section. You will receive detailed instructions on how to return the shipment.

Return shipping charges on voluntary returns are the responsibility of the buyer. A traceable and insured shipping method is recommended as we will not be responsible for merchandise that does not reach our Lahore warehouse.

All merchandise returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or on clearance are not able to be returned.

For damaged, expired or other cases we will request pictures of the product and depending on a case by case basis we may not require the product to be returned.

* IMPORTANT NOTE *

Some companies specifically sell products on a non-return or exchange basis and for such brands we are unable to accept returns or refunds unless the product is damaged or expired.

REFUNDS

Refunds will be promptly processed. In the event that you prefer to use the refund amount in your next order, store credit will be issued that will be visible in your account and may be used against future purchases. All return orders must be approved and returned with an RMA, (return merchandise authorization). Typically refunds are processed within 24-48 hours. Please note, it may take an additional 2-3 days for your financial institution to reflect the refund credit (non-Pakistan Residents only) back on your account.

In the event that you paid on COD or Bank Deposit, Jazzcash your refund may be processed via Bank Transfer, or Jazzcash. We will require you to send your account details via email so that we have a permanent and clear record of your refund request. Typical processing time for such refunds is up to 7 working days.

Shipping fees are only refunded if the return was a result of our error.

CANCELING AN ORDER

Contact us at order@hyperstar.pk or call 0321-4117416. If your order has not been shipped or left our warehouse facility, we can process the cancellation right away. When the cancellation is confirmed, we will send you a confirmation email. Unfortunately, Hyperstar Supply will not be able to cancel an order if it has already shipped out of our warehouse facility. In order to offer our customers fast delivery, most orders are released from our facility within 24 hours of the order placement.

Hyperstar hunt the style for you, You Will never regret it, Quality is the answer to everything. We give you a way to approach the best quality products in the name of Hyperstar. As we don’t only deliver both genders’ products, we deliver dreams which are surely beyond everyone’s mind. Hyperstar Deals in import, re-export, and online Sales of Quality Branded Products. We continuously Strive to Source new Products of high quality and extremely competitive prices to satisfy our wide range of customers throughout the whole of Pakistan. We value the present relationship with our customers; we are also keen on exploring new markets and building relationships with new customers. This astonishing Online Shopping store equips you with all your basic needs and necessities. With a wide range of categories covering every part of your life you can buy, check our list, and quality of products. Furthermore, we are stricter with the supervision of the products and are willing to meet every requirement from our customers. We believe the Best quality with competitive prices will lead to success in business. As we guarantee complete satisfaction for sincere service, secure source, and spirited supplier for your success. Hyperstar is here to win your trust.

SHIPPING & DELIVERY
Orders are only processed once they have been confirmed via a phone call (typically the call is made within 24 hours of the order being received). Processing time is normally 24 to 48 hours depending on order queue.

For orders above 1 KG, additional charges will be applied

Standard Shipping

We ship using COD (Cash On Delivery) to virtually all locations within Pakistan. Orders above Rs. 10,000 may only be processed with advance payment (bank deposit or other methods) of a minimum amount of 50% or more (depending on order size). Standard Delivery within Pakistan takes 3-4 days after the order has shipped.

WHOLESALE ORDERS

Free delivery is NOT available on wholesale items. If your order is a combination of regular items and wholesale items, the free shipping will be valid on the regular items if the product amount of regular items exceeds Rs. 2,000. The shipping charges for wholesale items will be calculated and charged separately. Delivery charges for wholesale items are calculated after the order is placed and you will be notified during the confirmation call regarding the exact amount or best estimate available to us at the time.

REASONS FOR SHIPMENT DELAYS

Incorrect address has been entered in the shipping details when placing the order.

Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders, and this may delay shipping.

Payment in advance is not yet verified (for orders where payment is made via bank deposit, Jazzcash or other advance payment options).

If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.